Lately I have been using public transport more and more. To help the experience, and to save some money, I bought myself an NS discount card. To my surprise the discount card is now loaded on an OV chipcard. A card which helps you pay for public transport around the Netherlands. Or that is the plan. Right now it just works in Amsterdam and Rotterdam on metro’s, trams and busses. Catching a bus today I decided to try the card as I did not have anything else on me. To my surprise it worked and paid my trip without me charging it beforehand.
Back home I decided to dig into what seemed to be a very customer friendly solution. I almost expected the NS (Dutch railroads) to have delivered a card with an automatic charging solution which would enable me to travel without having to think about recharging the card. Alas, upon further investigation it turns out that the NS has the possibility to charge the card, but they choose not to do it. So I dug into the NS site to find where I could switch on automatic recharging. But to no avail. Apparently the only way to do it is to register on the official OV chipcard site and to set the options for charging there. A missed chance for NS customer service if you ask me.